THE KNOWLEDGE CENTER

From initial setup to everyday checks.

Follow the setup guides for registration, API connections, copy rules, extension activation and alerts.

SETUP & OPERATIONS1 guide

Read balances, positions and task states alongside their update times and actual exchange results.

  1. 01

    Open Account assets and review assets, available balances, unrealized P&L and update times.

  2. 02

    If data is old, refresh it and check connectivity. Manual refreshes are subject to plan limits.

  3. 03

    In Position management, check direction, size, entry price, mark price, leverage and margin mode.

  4. 04

    Before closing a position, check the account, symbol and scope. Complete the confirmation, then verify the exchange result.

Closing a position sends a real trading instruction. Console data and actual fills may differ in timing; check the exchange.

Open customer console

Clear answers before you start.

Understand account permissions, feature limits and how billing works.

Need more guidance?

Include the time, exchange, page and error ID so the issue can be traced. Leave out passwords and full credentials.

Contact support