SERVICE VISIBILITY

Check the connections behind your workflow.

Connection and execution states can vary by account. Sign in to check the connections, tasks and exceptions for your own workflow.

Public live monitoring is not yet available

This page provides guidance rather than live service status. Check connections, background tasks, copy rules and execution records in the console, then compare them with exchange orders.

01

Connection state

Review console connectivity and check that account data is updating.

02

Background tasks and copy rules

Check that tasks are running, copy rules are enabled and accounts have passed validation.

03

Execution audit

Review skipped or failed tasks, then check actual orders and positions on the exchange.

Open customer console

Need more guidance?

Include the time, exchange, page and error ID so the issue can be traced. Leave out passwords and full credentials.

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