THE KNOWLEDGE CENTER

From initial setup to everyday checks.

Follow the setup guides for registration, API connections, copy rules, extension activation and alerts.

SETUP & OPERATIONS1 guide

A console task state is not an exchange fill confirmation. When an issue occurs, check connections, permissions and actual orders step by step.

  1. 01

    Record the time, exchange, page and error ID, and keep a screenshot with sensitive details removed.

  2. 02

    Check connectivity and background tasks, then confirm the copy rule is enabled and account permissions are valid.

  3. 03

    Open execution records and inspect the signal, task and exchange response to locate skipped, failed or delayed steps.

  4. 04

    Check orders and positions on the exchange. Accepted or submitted tasks are not fill confirmations.

  5. 05

    Share sanitized issue details with support. Confirm actual states before changing settings to avoid repeated actions.

Copy trading, digital assets and leverage can cause substantial or total loss. Tool states do not replace your independent risk judgment.

Open customer console

Clear answers before you start.

Understand account permissions, feature limits and how billing works.

Need more guidance?

Include the time, exchange, page and error ID so the issue can be traced. Leave out passwords and full credentials.

Contact support